Land Transport Logistics
Road transport is an integral part of logistics, enabling the efficient and flexible movement of goods across land.
Crafting comprehensive strategies that align with your vision
Air transport logistics
Air transport is a critical logistics mode, enabling the rapid and secure movement of goods across continents.
To maximize its impact, the strategy should be flexible and supported by tight coordination between departments.
Ship transport logistics
Water transport is a cost-effective logistics solution, ideal for moving large quantities of goods across vast distances.
For optimal results, the logistics strategy must be adaptable and involve strong collaboration across all departments.
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Frequently
asked
questions
Frequently
asked
questions
How do I cancel a pickup?
If you scheduled a pickup through Ship Manager™, you can cancel online by going to schedule a pickup online and following the steps below. Please note that you will be asked to log in if you have not already done so.
On the online shipping application, click the "Pickup History" tab
Check the box next to the scheduled pickup you would like to cancel
Click "Cancel pickup"
Select "Yes" to the question, "Do you want to cancel this pickup?"
Alternatively, you can contact our Customer Service team for assistance.
On the online shipping application, click the "Pickup History" tab
Check the box next to the scheduled pickup you would like to cancel
Click "Cancel pickup"
Select "Yes" to the question, "Do you want to cancel this pickup?"
Alternatively, you can contact our Customer Service team for assistance.
Why would a package be held in customs?
Shipments are held in customs to ensure they satisfy export or import customs regulations. A held shipment may have missing or incomplete paperwork, be waiting for clearance instructions or the authorities may need more information to clear the goods. Until we can provide all the information to the authorities, we cannot process the shipment for clearance. If you have chosen to use your own customs broker, then your broker will handle this for you.
If your package is held at customs, we will contact you for more information.
If your package is held at customs, we will contact you for more information.
How do I check the status of my package?
Go to the Tracking page, enter your 12-digit tracking number and click "Track"
My package status has remained the same for some time. Is the delivery going to be delayed?
The status of your shipment will be updated in the Lasership system at various points between pickup and delivery. The status of a package may remain the same for more than 12 hours while the shipment is in transit.
What does status 'In transit' mean?
The status “In transit” means your package is moving within our network and is going to be delivered on the scheduled delivery date if there are no transit or customs delay.
You may see "In transit" as your package status for a few days. A package can remain in this status until delivery. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck; it may be at our facility.
You may see "In transit" as your package status for a few days. A package can remain in this status until delivery. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck; it may be at our facility.
Can I change the delivery address of my package?
You may change the delivery address of your export shipment within the same city, but if you request to redirect your shipment from one city to another city, additional shipping charges will be applied.
Change of delivery address for an export shipment is an exception service, and we cannot assure its execution.
Change of delivery address for an export shipment is an exception service, and we cannot assure its execution.
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When you and your customers need it most
Learn about all the tools LaserShip has to offer for shipping across borders. Prepare and find international documents, estimate duties and taxes, search country profiles, and much more.
- Container Freight
- Flatbed Shipping
- Intermodal Shipping
- Could Chain Logistics
- Hot Shot Trucking
- Freeze product Shipping
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What our clients are saying?
Customer Reviews
From the moment I spoke to support I was 100% thrilled he jumped in and didn't hesitate to help me find a solution for freight I needed ASAP going from a remote location to it's destination as a hot shot. He was just awesome and the transaction from quote, to payment, to delivery was flawless! THANK YOU!!!! You guys have restored my faith in transportation!
Tomas adison
Satisfied ClientThey made the entire experience great from initial updates along the route and pictures to ensure the shipment arrived on time. Would definitely use LaserShip Express again to ship our products.
Sandra Boj
Satisfied ClientCustomer service was nice and made things easy for our company! He communicated with us through out the entire process ( when the driver arrive ; when they were loading and unloading the truck) which was very reassuring and professional! I’am looking forward to do business again with you guys! Thank you!
